Concerns

Planning & Development strives to operate in a professional and courteous manner. It is also focused on treating its clients and partners in an open, transparent and timely manner. 

There is no fee for filing a concern.

Please fill out the form below to file your concern. The concern can be related to:

• checking in if a development permit has been obtained by an owner (please check this webpage first to see if a permit has been issued).
• checking in if the owner (or contractor) has obtained the necessary safety codes permit (building, electrical, plumbing, or gas permit).

Note: An individual also may call in to verify if a permit has been applied for with the department.  During our busy times, this may take some time to get back to you if we have received an influx of permits/inquiries.

As per Council's policy, the Town will not act on anonymous concerns.

Process and Guidelines

• Concerns are dealt with promptly and resolved as quickly as possible;
• Staff treats any concerns received as confidential to protect all parties according to the FOIP Regulations;
• Investigations are fair, impartial and respectful to parties involved; 
• Updates may be provided to individual(s) filing the concern, although all details and follow up are not necessarily disclosed as some information may be protected under the FOIP Regulations;
• Concerns are used to assist in improving services, internal practices and procedures.